Please Try Again 100 Direct Tv

Has your DIRECTV receivers shown an mistake? Luckily you lot don't have to wait for a technician in order to come up to effigy out what it means. With this elementary list of error codes, you can get the answers you demand speedily and easily. This listing has been completely updated for 2021 and beyond! If you need more support, call Solid Bespeak at 888-233-7563 or use the class at the bottom of the page.

START Hither:The most common codes, in a simple video:

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Full list of current error codes

Note: If you have a 5 digit error code with a dash like 48-315, just await up the first two numbers (in this instance 48) and ignore the other 3. For three digit error codes, look upwardly the entire number.

Click here for older codes.
Click hither for Genie 2 front light codes.

Error Code	Issue	Cause / Resolution
14, 15, 18, 19	On Screen Text: "Internal Storage Fault Detected. A problem was detected reading your internal storage device. Please call Customer Service at ane-800-DIRECTV and report the diagnostic code displayed beneath	What to do: Select "Reboot" to reset Receiver. If still a problem: Exercise NOT try to reformat from the front panel. Supersede Receiver.
22	Internal Storage Mistake Detected.	The HDDVR was rebooted while uploading new hard drive firmware. Supersede receiver.
203	Your business relationship is past due and services have been reduced to a minimum level.	Brand certain your neb is current at ATT.com or DIRECTV.com.
611, 612, 613	No servers detected.	Bank check cabling or expect for a trouble with the Genie DVR.
614, 615, 616	Video connexion lost between your Genie client and the Wireless Video Bridge or main Genie receiver.	Check cabling or await for something blocking the wireless signal.
617, 618, 619	Video connection lost between your receiver and the main Genie receiver.	Cheque cabling.
620, 621, 622, 623, 624, 625	Video connexion lost between your receiver and the main Genie receiver.	Cheque cabling, reboot main Genie DVR, then reboot client.
711	Access Carte Is Not Active	Customer Service (CS) needs to actuate.
721	Service Isn't Authorized	CS needs to authorize. Tin also signal a coma status (sports programming)
722	Service Expired	IRD was unplugged for an extended menstruum, reconnect IRD & take CS reauthorize.
724, 725	Authorization or Dent Expired Outcome	Contact DTV to resend Pairing or Resend All Authorizations. Issuemay be related to 920 OSD and so too troubleshoot as if present.
726	Wrong or Missing RID Number	Verify RID from TV screen & accept CS reauthorize.
727	Program Not Bachelor in Your Surface area	Have CS verify address and resend authorizations. If all the same not available have CS check for "Blackouts" or FCC "Viewing Restrictions". For Ext 731-743: IPPV is an option; it may not be available for all customers depending on the quality and chapters of their phone lines. For customer who cannot utilize IPPV they take 3 other options: 1. Get to DIRECTV.com . ii. Call 888-233-7563.
731	Access Menu Full	Run IRD "organization test" to brand sure phone is OK. If non OK, troubleshoot phone line. If OK, have CS force a callback (est. time approx. 2 minutes). If a forced callback does not succeed meet in a higher place reminder: "For Ext 731-743". – Related OSD is 780 for broadband connected boxes.
732	IPPV Purchase Limit Reached	IRD needs to call to download PPV information. In one case it is downloaded the limit will exist once again bachelor. Follow procedure for "731- Admission Carte du jour Full" Limits are to protect the customer equally well as clinch DIRECTV is able to collect on purchase. – Related OSD is 781 for broadband continued boxes.
733	IPPV Ordering Disabled	sixty days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations. Contact DTV – Related OSD is 777 for broadband connected boxes. Follow process for "731- Admission Carte du jour Full".
734	Unable to Request IPPV	IPPV flag gear up to No in the billing system. Contact DTV.
736	IPPV (Interactive Pay Per View) has been disabled due to STB not successfully completely a callback.	60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations. Contact DTV – Related OSD is 777 for broadband connected boxes.
741, 742, 743	PPV Information was Missing	Conflict between your current billing information and authorized services. PPV event, mean solar day and fourth dimension needs to be escalated past CS to the DIRECTV Support Center; resolution is ordinarily one business organisation day.
745, 746	General access card error	Follow these steps: ane) Have CS resend authorisation ii) Reset IRD iii) Have CS send replacement carte.
752	Information Update Error IRD cannot accept a software download or new information updates with the electric current access card. OSD may appear when access cards are beingness re-paired with IRDs.	Follow these steps: 1) Have CS resend potency 2) Reset IRD 3) Accept CS send replacement card.
761, 762	Insert Your Card or MRR Service	Admission bill of fare isn't all the mode in the IRD. Remove & reinsert carte du jour.
763	Access Card Expired	Admission carte du jour is an older version (menstruum) carte du jour. one) Have CS order new bill of fare or actuate replacement card 2) If carte du jour replaced, accept CS resend authorizations 3) If OSD continues, reset IRD iv) Supplant IRD. When *troubleshooting this issue tune to channel 377 to verify if programming has returned.
764	Wrong Admission Card Inserted Access card in IRD does non lucifer what is listed with authority system.	Accept CS verify & update information. Accept CS reauthorize then reset IRD. If OSD continues, notation the following: one) account information (customer proper name, business relationship number, telephone number) two) access carte number 3) IRD series number 4) RID number five) Have CS supervisor escalate to DIRECTV Support Centre. Notation: resolution is normally one business day.
765	Delight insert your new access card.	Insert new access card.
771	Searching for Satellite	Chief Check: 1) Peaking 2) Line of sight iii) Connections 4) Distribution organization 5) Hardware
772	No guide data.	Point or circulate issue. Occasionally seen afterwards rain fade.
773	Hard drive automatic repair	Await until repair is completed. If another error bulletin appears, replace receiver.
774	An error has been detected on your receiver'southward hard drive.	Supersede receiver.
775	Trouble Communicating w/ Dish	SWiM ability inserter may need to be plugged in. The network can't detect the SWiM due to power loss to the SWiM. No SWiM installation is present
776	Problem Communicating w/ Dish	Also many receivers or tuners are connected to the SWiM. Test with SWiM meter and upgrade to SWiM 16 if necessary
782	Problem Communicating due west/ Dish	Check all cabling throughout the installation.
792	Antenna Problem	Loss of point from over-the-air antenna.
920	"Missing Guide Info: Your receiver has not received guide information from the satellite for the by (three-13) hours. Please contact DIRECTV Customer Service (920)." This is normally a signal issue and often occurs because the client cannot get the 119 bespeak.	The installation needs to be inspected for the root cause equally to why the IRD is receiving this OSD.
921	You are attempting to view 4K Ultra Hard disk drive programming without the proper equipment.	Replace your Genie Mini Client with a 4K Genie client
927	An error occurred when downloading On Demand movies or shows.	Cheque your net connection. If on a Genie, get through the "Reconnect At present" procedure.
928	Your Wireless Video Bridge has lost power, has a poor indicate, or is rebooting, or you accept replaced the Genie receiver and demand to reset the wireless connection.	Check all connections. If necessary, reset the wireless connexion through the Genie menus.

Not seeing the code you were expecting? Click here for older codes.

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Genie 2 Lights and what they mean

Status LED

Solid Colors

• BLACK(or off) This means there is no power to the Genie 2.

• WHITEThis means that there's new software bachelor. Pressing and belongings the Add Client push button will strength the software. Basically, don't do this. Yous're meliorate off letting information technology update on its own schedule. If you see solid white, it should turn to flashing green in well-nigh a minute or less.

• BlueishThis is something y'all should never see unless you are installing for the kickoff fourth dimension. It means the system has no clients assigned to it and it's fix.

• Yellow Something has gone incorrect. Normally this means the Genie two is disconnected from the dish. Bank check all the cablevision paths.

• GREENThis is the normal state of the Genie 2 when it'southward running.

• Cherry Something is very bad inside your Genie 2. Reboot it and if it doesn't fix itself in half an 60 minutes, replace information technology.

Flashing Colors

• WHITENew software is downloading correct now. Leave information technology alone and come up back in one-half an hour and everything volition be fine.

• Xanthous Something bad happened during a software download. This is rare and if you see this, try rebooting and tracing the cables to make sure they're all connected.

• GreenishYour Genie 2 is booting upward. This is normal after a power failure or software update.

• RED Your Genie 2 is trying to repair itself. Get out it alone and come back in half an hour. If things aren't fine, you'll probably want to call for a replacement.

Wireless LED

• Black(or off) The built-in bridge isn't functioning. This could exist normal if you take no wireless clients.

• GreenEverything is fine. This is the normal state.

• FLASHING YELLOW Something's incorrect with the wireless video bridge. Don't hide the Genie ii behind something or in a cabinet.

Glossary

• CS: Customer Service
• DECA: DIRECTV Ethernet Coaxial Adapter, your wired internet adapter
• IPPV: Internet-based pay-per-view ordering
• IRD: Integrated receiver/decoder, your receiver
• ISS: Installation Back up Services, AT&T's internal support
• 4: Installation Verification, an automated process
• ODU: Outdoor unit of measurement, your satellite dish
• MoCA: Multimedia over Coax, the data that goes between Genie DVR and client
• PPV: Pay-per-view
• RID: Receiver ID number
• STB: Gear up-height box, your receiver or client
• SWiM/SWM: Single Wire Multiswitch
• VOD: Video on demand
• WVB: Wireless Video Bridge

Need more help?

Call us at 888-233-7563 or fill out the form below:

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Older/Unused Fault Codes

These error codes are not used in current DIRECTV hardware but are listed hither for those who still maintain older hardware.

Error Code	Issue	Crusade / Resolution
10	Receiver Error Detected – Unable to read RID	Supervene upon Receiver.
11	Receiver Fault Detected – Bad Tuner Non related to TV Apps (11)	Replace Receiver.
12	Problem with the Network Tuner (possible problem inside the box).	Supersede Receiver.
thirteen	Problem reading the access card	Contact Client Service.
16	Receiver's networking chip has failed. H / HR 24s and higher only	Reset the receiver.Run system diagnostics again.If code sixteen persists, replace the receiver.
twenty	A problem with your ODU has been detected.	Inspect general condition of dish and cabling between dish and receiver.
21	A problem has been detected in the storage device.	Difficult drive is experiencing an initialization error or Critical Error. Replace receiver.
23	Internal Storage Error Detected.	Replace receiver.
24	A fatal error has occurred. .	Supplant receiver.
25	H2x flash memory corruption is detected.	Receiver volition effort to cocky-repair.
40	13/18V test.	Satellite Dish Alignment or Distribution problem.
41	Guide information failure.	Troubleshoot cause of low/no signal.
42	Guide information failure.	Troubleshoot cause of low/no signal.
43	Installation Verification Failure.	Troubleshoot cause of depression signal.
44	Second tuner connection problem	Verify Sat tuners are continued properly
45	Guide data Issue – No guide data received in over 24 hours	Possible distribution problem, incorrect ODU pick or point blockage to one or more satellite locations.
46	Guide data Upshot – No guide data received in over ane hour	Possible distribution problem, incorrect ODU selection or signal blockage to one or more than satellite locations.
47	Habitation Network Distribution Problem	Likely Causes: A DECA is attached to an H/HR24, The DECA on an H2x/HR2x/R22 or the Broadband DECA is loose or not plugged in.
48	Home Network Interference Problem	Probable Crusade:The network may have excessive outside interference.
49	Primary Tuner Connexion Problem – No SWM channels are available.	Probable Cause: There are too many receivers/tuners continued to the SWiM.
50	Secondary Tuner Connection Trouble – Only a single SWM channel is bachelor.	Probable Cause: In that location are besides many receivers/tuners connected to the SWiM.
51	SWM Not Detected	Likely Crusade: There'southward no SWiM network present.
54	MoCA Network Exam Error	A coax connexion is not being used between the Genie server and client in cases where a DIRECTV Fix client is installed.
70	Configured for network, but cannot find Network connexion.	Troubleshoot network/cyberspace connection.
71	Cannot Discover Internet	The network is connected, but the Internet connexion has failed. Trouble with the router configuration or the receiver network settings.
72	Cannot detect dial tone, merely Cyberspace connexion skilful.	Troubleshoot phone connection.
73	Cannot detect Network connection or dial tone	Troubleshoot phone connection.
74	Dish alignment test not ran during installation verification.	N/A
75	External Storage Fault	What to practice: Remove External Hard Drive and retest. Do Not replace Receiver.
76	Cannot detect dial tone for PPV and caller ID	Troubleshoot phone connection.
77	Receivers discovered on coax	Unplug Ethernet cable from receiver.
79	Dropped multiple MRV sessions over the by five days.	Check for loose/bad connectors that may exist causing intermitent problems with the bespeak.
82	Receiver prepare to SL-5 dish simply a SL-3 is present.	Change ODU type to Slimline 3.
83	Receiver set to SL-3 dish but a SL-v is present	Change ODU type to Slimline v.
86	Non able to connect to the Internet.	Verify all physical connections. If necessary, on the receiver, run Restore Defaults, Connect Now.
87	The DIRECTV server may be unavailable or the client's router could be blocking admission.	Wait a few minutes and retry (Restore Defaults and then Connect Now)
88	This is a completion code, not a failure code.	Broadband Callback was successful.
89	Unable to connect to the Wireless Video Span(s) on your network.	Determine if the WVB was deliberately removed from the network by the customer. If it was, removing the WVB from the Genie by using the system menus.
xc	One or more than of the Wireless Video Bridges on your network reports an error.	Perform a reset on the WVB. If WVB continues to blink Red, supervene upon the WVB.
91	Ane or more than of the Wireless Video Bridges on your network reports an error.	Troubleshoot the MoCA / Coax network. Verify cabling and connectors.
92	Ane or more than of the Wireless Video Bridges on your network reports an error.	Call Customer Service.
93	Your receiver is connected to the wireless network, only it is not connected to the Internet.	Reboot the modem/router. Press the Nuance button to check if the receiver is continued to the Net. If issue persists, refer the customer to the router manual, manufacturer or Internet access provider.
94	The receiver is not connected to a wireless network. There are more than one wireless networks in range.	Unplug the router for 30 seconds, then plug it dorsum in. Press Nuance push to check if the receiver is connected to the Internet. If the upshot persists, echo network setup.
95	The receiver is not connected to a wireless network.	Unplug the router for 30 seconds, then plug information technology back in. Press Nuance push button to cheque if the receiver is connected to the Cyberspace. If issue persists, repeat network setup.
96	The received wireless network signal is weak.	On the remote, press and agree INFO to get to System Info & Test, so select More System Info. If wireless signal strength is not "Excellent" or "Practiced," then install a wired CCK.
97	There is a history of wireless network signal weakness.	On the remote, printing and hold INFO to get to System Info & Examination, then select More Organisation Info. If wireless point force is not "Excellent" or "Practiced," so install a wired CCK.
98	In that location is a history of wireless network disconnects.	On the remote, press and hold INFO to get to System Info & Test, then select More System Info. If wireless signal forcefulness is non "Excellent" or "Proficient," and so install a wired CCK.
99	Wireless Client Slow Link.	Survey each wireless client to find the one with poor performance, indicated by an bister or red light on the customer when powered up. Relocate the client or video span to eliminate functioning issues.
743	PPV has expired.	24 Hour rental period has expired for previously ordered PPV.
744	Loss of Programming	Reset IRD and cheque for new OSD.
747	Unable to Consummate OSD when ordering or viewing PPV.	Resend authorizations through DIRECTV.com
749	Multiswitch Problem	Troubleshoot multiswitch.
750	Service Not Active	Customer needs to accept Hard disk drive admission to exist able to view OTA channels.
751	Wrong or Missing RID Number	Contact DTV to verify actual RID confronting Billing Organization. Endeavour Resend All Authorizations.
771A	Problem Communicating w/ Dish	SWiM power inserter may need to exist plugged in. The network can't detect the SWiM due to power loss to the SWiM. No SWiM installation is present
771B	Problem Communicating w/ Dish	Too many receivers or tuners are continued to the SWiM.
777	IPPV Ordering Disabled	Check phone line.
780	Access Bill of fare Full	Run IRD "system test" to brand sure network is OK.
781	IPPV Purchase Limit Reached	IRD needs to call to download PPV information. Once it is downloaded the limit will be once again available.
799	Replace Receiver Cocky-diagnostic OSD	Reset Everything using menus
818	Unable to Start Network Services	Groundwork services for Pay-Per-View and Interactive Services cannot start. Ensure only 1 router or admission point betwixt Genie and ISP network.

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Source: https://blog.solidsignal.com/directv-error-codes-solutions/

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